The Information Regulator’s guide
The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available at inforegulator.org.za, or from the Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg.
Records we hold
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Account records: email address, country, sign-in method, account dates.
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User records: what each user records in the app (firearms, licences, ammunition, sessions, hunts, maintenance, photos, notes).
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Subscription records: Premium subscriptions, free trials, renewals, cancellations and refunds (no card details).
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Lucky draws: when we run a draw, the tickets you earn, which friends joined through your link (shown to you only as a number) and, for winners, the email address we contact. The records of a draw are kept for 3 years, without your name after you delete your account.
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Feedback records: messages users send through Feedback and ideas, and our replies.
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Business records: company, tax and accounting records, and contracts with service providers.
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Technical records: security and error logs.
Records available without a request
This manual, the privacy notice and the terms of use, on this website. Your own records: Settings → Export my data.
Personal information we process (POPIA section 18)
The purposes, categories of information and people, recipients, cross-border transfers and security measures are described in the privacy notice, which forms part of this manual.
How to make a request
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Complete Form 2 (Request for access to record), available from the Information Regulator, and email it to
[email protected].
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Say which record you want, how you want to receive it, and, if you ask on someone else’s behalf, in what capacity.
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We reply within 30 days. Fees, where they apply, are those set in the PAIA regulations.
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We may refuse a request on the grounds set out in PAIA, for example to protect another person’s privacy. We will give reasons.